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Last Updated: 11 July 2025
These Terms & Conditions govern all services provided by ART—WORK to our clients. By engaging our services, you agree to these terms.
1. Our Services
ART—WORK provides boutique design services including:
• Brand strategy and identity development
• Custom digital brand hubs (websites)
• UI/UX design and development
• Visual design and creative direction
• Brand consulting and strategic guidance
• Social Media Management
2. Our Approach
All work is handcrafted and custom-built specifically for each client. We do not use templates or pre-existing solutions. Our full-stack creative approach bridges strategy, design, and technical implementation.
3. Project Scope
All work is handcrafted and custom-built specifically for each client. We do not use templates or pre-existing solutions. Our full-stack creative approach bridges strategy, design, and technical implementation.
1. Feedback Requirements
Professional collaboration requires timely feedback to maintain project momentum:
• Initial concept presentations: 5 business days for review and feedback
• Design revisions: 3 business days for review and feedback
• Final approvals: 5 business days for sign-off
2. Late Feedback Impact
Late feedback extends project timelines by the equivalent delay period. If no feedback is received within specified timeframes, ART—WORK may proceed based on the last approved direction.
3. Quality of Feedback
Clients should provide consolidated, thoughtful feedback rather than immediate emotional reactions. We recommend reviewing materials thoroughly before responding with all requested changes in a single communication.
1. Included Revisions
Each project includes two rounds of revisions within the original creative direction and scope.
2. Additional Revisions
Revisions beyond the included rounds are charged at €80 per hour. ART—WORK will provide time estimates before proceeding with additional work.
3. Scope Changes
Requests for deliverables, services, or modifications outside the original project scope require a contract amendment or separate agreement with updated timeline and pricing. ART—WORK reserves the right to determine what constitutes scope changes and will notify clients before proceeding with additional work.
4. Direction Changes
Fundamental creative direction changes that require starting over constitute new project scope and will be quoted separately.
1. Project Investment
Project fees are specified in individual contracts and typically structured as milestone payments to ensuresmooth cash flow for both parties.
2. Payment TimelineInvoices are due within 14 days of issue date unless otherwise specified in the project contract.
3. Late Payment Policy
• Payments overdue by 10+ days will incur interest at the statutory rate (currently 9% above ECB base rateannually)
• After 10 days past due, a formal payment reminder (Mahnung) will be issued with a €40 administrative fee
• Work may be suspended on projects with payments overdue by 14+ days until payment is received
• Additional collection costs may be charged to the client
4. Currency and Taxes
All prices are quoted in EUR unless otherwise specified. VAT will be added where applicable according to currenttax regulations.
1. Client Rights
Upon full payment, clients receive exclusive, unlimited usage rights to all custom-created work within the original intended use case.
2. Logo and Brand Identity
For logo design and brand identity work, all usage rights transfer completely to the client upon full payment.
3. Restrictions
• Resale or licensing of design work to third parties requires written permission
• Derivative products may not be created from our designs except for their originally intended purpose
• Templates or resale products may not be created from custom work
4. Third-Party Elements
Rights to stock photos, fonts, or other third-party elements used in projects remain with their respective owners. Clients are responsible for licensing fees for ongoing use.
5. Portfolio Rights
ART—WORK retains the right to showcase completed work in our portfolio and marketing materials unless specifically agreed otherwise.
1. Mutual Confidentiality
Both parties agree to maintain confidentiality of all proprietary information, business strategies, and sensitivedata shared during the project relationship.
2. Client Information Protection
ART—WORK will not share client information, project details, or strategic insights with third parties withoutexplicit written permission.
3. Post-Project Obligations
Confidentiality obligations continue indefinitely after project completion.
1. Client Responsibilities
Clients are responsible for:
• Providing accurate project requirements and timely feedback
• Ensuring all provided content is legally compliant and properly licensed
• GDPR compliance and data protection for their own operations
• Backup and maintenance of completed digital products post-delivery
2. ART—WORK Liability Limitations
• Liability is limited to the amount paid for the specific project
• No liability for indirect damages, lost profits, or consequential damages
• No liability for technical issues beyond our control (hosting, third-party services)
• No liability for content, legal compliance, or GDPR violations caused by client
3. Client Indemnification
Clients indemnify ART—WORK against any third-party claims arising from client-provided content or use of delivered work outside agreed parameters.
1. Timeline Estimates
Project timelines are estimates based on timely client collaboration and feedback. Final delivery dates may adjust based on project complexity and client response times.
2. Force Majeure
Timelines extend automatically for delays caused by circumstances beyond our control (natural disasters,technical failures, governmental actions, or other force majeure events).
3. Delivery and Acceptance
Projects are considered delivered when made available to the client. Formal acceptance occurs when paymentis received or 14 days after delivery, whichever comes first.
1. Client Cancellation
Projects may be cancelled by mutual agreement. Clients remain responsible for payment of all work completedto the cancellation date plus any non-refundable expenses incurred.
2. ART—WORK Termination Rights
We reserve the right to terminate projects for non-payment, scope creep that fundamentally changes the projectnature, or if the working relationship becomes untenable.
3. Materials Upon Termination
Upon termination, clients receive work completed to that point upon payment of all outstanding invoices.
1. Standard Attribution
For websites and digital products, ART—WORK's name and link may be included in footer or credits unless specifically agreed otherwise.
2. Print and Brand Work
Attribution requirements for print materials and brand identity work are negotiated per project.
1. Data Handling
ART—WORK processes personal data in accordance with applicable data protection laws (GDPR, etc.) and ourPrivacy Policy.
2. Client Data Security
We implement appropriate technical and organizational measures to protect client data during project execution.
3. Data Retention
Project files and communications are retained for legal and business purposes according to our data retention policy.
1. Browser and Device Compatibility
Digital products are built to current web standards and tested across modern browsers and devices as specified in project scope.
2. Ongoing Maintenance
Unless specifically included in project scope, ongoing maintenance, updates, and technical support are provided under separate agreements.
3. Third-Party Dependencies
Performance may depend on third-party services (hosting, CDNs, etc.) outside our direct control.
1. Feedback Requirements
Any concerns should be addressed directly with ART—WORK through professional communication before escalating to formal dispute resolution.
2. Applicable Law
These terms are governed by Japanese law, with jurisdiction in Tokyo courts where legally permissible.
3. Alternative Resolution
Parties agree to attempt mediation before pursuing litigation for any disputes.
1. Entire Agreement
These Terms & Conditions, together with individual project contracts, constitute the complete agreement between parties.
2. Modifications
Terms may only be modified in writing and signed by both parties. ART—WORK may update these general termswith 30 days notice for future projects.
3. Severability
If any provision is deemed invalid, the remainder of these terms remains in full effect.
4. Assignment
Clients may not assign their rights under these terms without written consent. ART—WORK may assign rights to affiliated entities or in business transfers.
These Terms & Conditions are available in English and German. In case of discrepancies, the English version prevails.
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